Before you start

Different MyTVOnline versions can show different menus. Ask support which connection format fits your account and exact device.

A practical way through

  1. Open your device’s settings and record its exact model, operating system and software version. A familiar brand name alone is not enough to choose an app.
  2. Open the supported MyTVOnline app on your Formuler device and use its documented connection setup. Confirm which app version your hardware includes.
  3. Ask support to confirm the portal type and device compatibility first. Enter the supplied portal details; do not copy another device’s identifier.
  4. Ask support which input your approved player needs: a playlist URL, account fields or a portal. Enter only the details supplied for your account.
  5. Test one stream on one device first. Then add other devices within your confirmed simultaneous-connection allowance.

Check the result

Test one live channel and, where available, one on-demand item. Check picture, sound and navigation. If the result is different from what you expected, note the exact error before changing another setting.

Still need a hand?

Send support your device model, operating system, player name and the exact step that failed. Hide passwords, playlist tokens and payment details in screenshots.

Talk to us

App menus and availability can change by model and region. Confirm the current official listing before installing or paying.