Before payment
Try your setup first and ask support to confirm the content, connections, term and refund conditions that apply to your proposed purchase. No payment is collected on this website.
If something is wrong
Contact support with your order reference, payment date, device, player and a clear description of the problem. Share a screenshot of the error if useful, but hide passwords and payment card information.
Requesting a review
Ask support to review your case and provide the applicable purchase terms. This page does not create a universal refund promise or limit rights that apply to your purchase. Keep the order confirmation and correspondence.