Before you start
Keep the first setup simple: one account, one device and one known channel. Add guide and preference settings only after playback works.
A practical way through
- Use the device’s official app store or the developer’s documented download source. Check the developer name so you do not install a lookalike.
- Open your device’s settings and record its exact model, operating system and software version. A familiar brand name alone is not enough to choose an app.
- Ask support which input your approved player needs: a playlist URL, account fields or a portal. Enter only the details supplied for your account.
- Test one stream on one device first. Then add other devices within your confirmed simultaneous-connection allowance.
- Ask support which programme-guide source belongs to your playlist. Enter the supplied EPG address only if your player requires it separately.
Check the result
Test one live channel and, where available, one on-demand item. Check picture, sound and navigation. If the result is different from what you expected, note the exact error before changing another setting.
Still need a hand?
Send support your device model, operating system, player name and the exact step that failed. Hide passwords, playlist tokens and payment details in screenshots.
Talk to usApp menus and availability can change by model and region. Confirm the current official listing before installing or paying.