Before you start

Check guide navigation, subtitles, audio output and account support. Confirm any separate app licence before choosing it for daily viewing.

A practical way through

  1. Search the App Store on the actual Apple device. Check whether the listing supports iPhone, iPad or Apple TV, because these are separate compatibility choices.
  2. Use the device’s official app store or the developer’s documented download source. Check the developer name so you do not install a lookalike.
  3. Compare remote navigation, EPG, favourites, subtitle controls and account input. A feature list is less useful than a short trial on your exact device.
  4. Use the display’s supported resolution and refresh-rate settings. If audio and video drift, test another source before changing several output settings together.
  5. Check whether the player needs a separate licence. Paying for an app does not buy a content subscription, and buying a subscription does not automatically unlock every app.

Check the result

Test one live channel and, where available, one on-demand item. Check picture, sound and navigation. If the result is different from what you expected, note the exact error before changing another setting.

Still need a hand?

Send support your device model, operating system, player name and the exact step that failed. Hide passwords, playlist tokens and payment details in screenshots.

Talk to us

Platform documentation

Apple Support

App menus and availability can change by model and region. Confirm the current official listing before installing or paying.