Before you start

Try the service at a normal viewing time and check picture, sound, subtitles and navigation. Share specific observations with support before ordering.

A practical way through

  1. Make a short list of essential channels, languages and programmes. Ask support to confirm current availability instead of relying on an unverified catalogue count.
  2. Request a trial using the device and connection you actually plan to use. Check your must-watch content before choosing a longer term.
  3. Test one stream on one device first. Then add other devices within your confirmed simultaneous-connection allowance.
  4. During playback, open the audio or subtitle menu and select an available track. A player can show only the tracks the source provides.
  5. Before paying, ask support to confirm the term, connections, content requirements, activation process and applicable purchase conditions.

Check the result

Test one live channel and, where available, one on-demand item. Check picture, sound and navigation. If the result is different from what you expected, note the exact error before changing another setting.

Still need a hand?

Send support your device model, operating system, player name and the exact step that failed. Hide passwords, playlist tokens and payment details in screenshots.

Talk to us

App menus and availability can change by model and region. Confirm the current official listing before installing or paying.