Before you start

Use only the publisher’s documented activation workflow. If a device is unsupported, choose an alternative instead of buying an unused licence.

A practical way through

  1. Open your device’s settings and record its exact model, operating system and software version. A familiar brand name alone is not enough to choose an app.
  2. Use the device’s official app store or the developer’s documented download source. Check the developer name so you do not install a lookalike.
  3. Check whether the player needs a separate licence. Paying for an app does not buy a content subscription, and buying a subscription does not automatically unlock every app.
  4. If the player uses an activation website, verify it through the official app listing. Keep the displayed device identifier private and follow the developer’s instructions.
  5. Copy the complete address carefully, including its protocol and any case-sensitive token. Avoid extra spaces, and never post the address publicly.

Check the result

Test one live channel and, where available, one on-demand item. Check picture, sound and navigation. If the result is different from what you expected, note the exact error before changing another setting.

Still need a hand?

Send support your device model, operating system, player name and the exact step that failed. Hide passwords, playlist tokens and payment details in screenshots.

Talk to us

App menus and availability can change by model and region. Confirm the current official listing before installing or paying.