Before you start

A successful VLC test shows that the source can play in that environment. It does not prove that another TV player supports the same account or codecs.

A practical way through

  1. Choose an app from the Microsoft Store, Mac App Store or the official developer website. Confirm support for your operating system and processor.
  2. Use the device’s official app store or the developer’s documented download source. Check the developer name so you do not install a lookalike.
  3. In VLC on desktop, use Media or File, then Open Network Stream. Paste the authorised playlist or media address and start playback.
  4. Copy the complete address carefully, including its protocol and any case-sensitive token. Avoid extra spaces, and never post the address publicly.
  5. Check the playlist view to choose a channel. VLC is useful for playback checks, but its television guide and account experience differ from dedicated TV players.

Check the result

Test one live channel and, where available, one on-demand item. Check picture, sound and navigation. If the result is different from what you expected, note the exact error before changing another setting.

Still need a hand?

Send support your device model, operating system, player name and the exact step that failed. Hide passwords, playlist tokens and payment details in screenshots.

Talk to us

Platform documentation

VideoLAN

App menus and availability can change by model and region. Confirm the current official listing before installing or paying.